Frequently Asked Questions

You will receive a tracking link for your blind once it is shipped.

Once your order on our online store is completed, you will receive an order confirmation via the email address you have provided.

Since your blind is custom-made for you, it is generally not possible to cancel orders. However, if you do have to cancel your order for some reason, please contact us within three business days. If your order is not yet being manufactured, we will cancel it for you (a 5% cancelation charge will apply).

All our prices include GST.

Usually your custom-made blind should be delivered within 3 weeks after your order.

All our blinds come with detailed installation instructions.

Since different mounting surfaces require different materials, we do not supply screws and fasteners with your order. Get in touch with us if you are unsure what screws to use for your mounting surfaces.

If you encounter any problems during installation, just give us a call.